Delivery zones and rates
We deliver to nearly all of HRM from the Bedford store. The fee depends on your postal code; free delivery kicks in over $100 close to us and $125 further out.
Zone 1
Bedford, Clayton Park
Zone 2
Peninsula, Dartmouth, Burnside
Zone 3
Armdale, Cole Harbour, Lower Sackville
Zone 4
Spryfield, Beaver Bank, Middle Sackville, Waverly, Fall River, Eastern Passage, Hammonds Plains
Zone 5
Tantallon, Prospect, Peggy's Cove, Enfield, etc.
Free delivery
Zones 1, 2 and 3: orders over $100, before tax and after any discount.
Zones 4 and 5: orders over $125, before tax and after any discount.
Check your postal code
Type it in to see whether we deliver to you and what it costs.
Timing
Orders are usually picked and packed within two hours of coming in, during store hours.
Deliveries go out between 2:30 and 6:00 pm.
Same-day cut-off:
Order by 11:00 am and it comes today. After 11:00, it comes tomorrow.
Our stock counts are good but not perfect. If something is out and there is an obvious swap, we call the number on your order before deciding for you.
Once it is at your door
When a delivery is confirmed, it is yours — please bring it in promptly, especially in summer.
Anything refrigerated or frozen is packed cold for the trip.
We cannot take responsibility for perishables left outside after delivery, or for parcels taken from a doorstep after a confirmed delivery.
Returns and refunds
We want you to be happy with what you bought. If something is not right, here is how it works.
Returns
Refund or exchange within 14 days of purchase.
Items need to be unused, unopened and in their original condition.
Refunds go back to the original payment method.
Final sale
We cannot take these back, for obvious reasons:
Our mistake or damaged in transit
We cover the return shipping and make it right.
A photo will often do
For damaged items we can usually refund from a photo without a return.
Manufacturer faults
Product warranties are handled by the manufacturer; we will point you to the right contact.
Return shipping is at the customer's cost unless the item was damaged or sent in error.
The item comes back to us before a refund is issued, unless a photo is enough.
We reserve the right to decline a return in unusual circumstances.