$80+
Free Shipping Threshold
2-3 hrs
Typical Processing Time
14 Days
Return Window
Where We Ship
Shipping across Canada
Luminateco.ca ships only within Canada. Shipping rates are calculated in real time during checkout and are based on dimensions and weight of the package as well as destination for delivery. International shipping is not available.
Order Processing
Fast turnaround times
Orders at Luminateco.ca are typically processed within 2-3 business hours of being placed, and typically ship next day, but we do reserve the ability to take 2-3 business days to fulfill your order in case we experience unforeseen issues.
Once we have completed picking and packing your order, you will receive an email confirming that it is complete. Once it has shipped, you will receive a separate email with your order tracking number. Please read the shipping notification email carefully.
We retain the discretion to choose the courier we use to ship your order amongst a number of carriers available to us, and do so based on a number of factors, including shipment size / weight, distance, and destination.
Free Shipping on Orders $80+
Orders over $80 (before tax and after any promotion or discount) qualify for free shipping across Canada.
Note: Orders totalling over 3kg are excluded from free shipping eligibility, as are orders to remote areas.
Returned Parcels
Important information
If your order is returned to us for any of the following reasons we will refund your payment method for the full value of the product(s) returned less the original shipping costs we incurred and any additional fees incurred to return the products to us (including return postage, handling).
Should any corrections need to be made to any incorrect shipping information at the fault of the customer, and delivery needs to be re-attempted by the courier, a fee of $15.00 + HST will be charged to the method used for the purchase.
Damaged or Missing Items
We're here to help
Important: 24-Hour Reporting Window
Please inspect all items carefully upon delivery. Any product damages or missing items must be communicated to us within 24 hours after the parcel has been delivered.
A damaged product must be returned to us in order for a refund to be processed. Please contact customer support to notify us of the issue and to request a return label.
Once received, we will inspect the product and issue a refund as applicable. In some cases, a photo confirmation may be requested instead, if a product is damaged severely and cannot be shipped back or if we determine it is more feasible to do so.
Please send a clear photo to info@luminateco.ca
⚠️ Do not use/consume the damaged product before the issue is resolved.
Note: If the product is not available, we will not be able to offer a refund/credit or re-ship.
Delivery Responsibility
Once a parcel is considered safely delivered by the courier, the responsibility for the package transfers to the customer.
Parcels which are delivered safely, and are stolen after delivery, are not eligible for reimbursement through Luminateco.ca.
Returns & Refunds
Your satisfaction is our priority
Our goal at Luminate Co Wellness Market is for you to be fully satisfied with your shopping experience, feel fully supported with the appropriate knowledge necessary to make the most appropriate choices for you and your family and ultimately to feel satisfied with the products you have purchased.
14-Day Return Window
We will gladly refund or exchange your item within 14 days of your original purchase date, or for shipped items, within 14 days of the original shipping date.
Return Conditions
The item must be unused, unopened and in its original condition accompanied by the receipt. Refunds will be issued to the original method of payment.
Final Sale Items (Non-Returnable)
Return Shipping Costs
Luminateco.ca will only pay for a return label if a product arrived damaged or was shipped in error. Otherwise, the customer is responsible for the shipping costs. We recommend consulting with us prior to shipping back any products and getting a tracking number for your return.
Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage.
Order Cancellation: If a customer decides to cancel an order prior to shipping for which payment has already been processed, we will gladly refund, but an administration fee equal to 5% of the total purchase price will be applied.
Luminate Co reserves the right to deny any returns or exchanges at our sole discretion. Some exceptions may apply.
Freshness Guarantee
We guarantee that we will not ship any product with less than 30 days remaining before its best before date, with an exception of breads, buns, wraps, tortillas, refrigerated items, chips, puffs, cookies and crackers that will be shipped out with no less than 15 days remaining.